With NETCRM servicing customers in concordance with set standards is easier than you think. It is enough to enter current binding document patterns and proceeding procedures in given trade or marketing situations. In case such a situation occurs, the program is going to suggest the user what to do next in concordance with a set company’s policy.

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You can do it using additional PDA devices, i.e. mobile information carriers (e.g. I-Paq), compatible with the NETCRM application. It is an exceptionally fast way to supply a CRM system with data, to place orders or send queries to the head office/storehouse. By filling customer’s order more efficiently than competitors – you are a winner!

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NETCRM versatility is, among others, a result of the flexibility, with which you can fit the program to your company’s profile. The application allows for unassisted change of the terminology of objects defined in a system. This is why NETCRM perfectly works in companies representing different sectors, e.g. in broker offices, marketing agencies, or institutes.

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Now you and your employees may have cheaper calls. Thanks to the VoIP telephony all the information concerning phone calls will be registered in NETCRM system: who, when, with whom talked, how much was the call. It is easy to say, whether marketing calls to clients, who does not order anything are profitable. VoIP telephony in NETCRM application means also private calls. It is a bonus for employees, who now can from the system level make private calls significantly cheaper – system itself summarizes costs on predefined report. You will also easily make the telephony available to representatives outside the head office, for example working at home. It is enough for a worker to log into the system, and official calls executed will charge a company’s bill.
Electronic faxes service means, most of all, collecting a whole outcoming and incoming documentation in one place, next to internal documents and e-mail correspondence.

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…and reports in foreign language take too much time? In NETCRM every user can choose his own optimal language version. Currently the application includes a choice of any four languages, e.g.: Russian, English, Czech, and German.

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If you work in FMCG sector– you know well, how important is the regular monitoring of market rivals. NETCRM will make it easier for your sales representatives making daily records of visited retail outlets according to criteria set by the sales manager, e.g. whether the product is currently available in a retail outlet, is it well highlighted, how much is it, etc. This way you will quickly collect valuable information about current goods supply, prices, and competitors’ marketing actions, etc.

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There are ways for your company not to lose the records of contacts and connections with customers along with the employee leaving. NETCRM collects whole e-mail correspondence and knowledge about the customer in one place. This is why even the shortest absence of an employee – illness or a leave (vacation) will not affect the continuity of a cooperation with the customer.

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The Data Protection Act imposes an obligation to take a particular care on collected personal data. One of the most important factors is a proper security of the computer application. We prepared the system to obey the recommendations of the Act and the Inspector General for the Protection of Personal Data at the highest possible level – „level high”. It is enough to submit an application, which annex constitutes a documentation prepared by us, and the processing data will be registered in GIODO according to the binding Polish law.

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